Description of the Change being applied for :.(if the Change is related to a Change Proposal submitted at an earlier stage) (may be overruled by Change Management during Change assessment) As major Changes are typically implemented as projects, the RFC often takes on the role of what is also known as a "Project Charter". Often there will be references to further documents containing more detailed information, e.g. The level of detail depends on the size and likely impact of the Change.
Further information is added as the Change progresses through its lifecycle. The RFC is a precursor to the Change Record and contains all information required to approve a Change. the Problem Manager or Capacity Manager) or by IT management. Typically Changes are owned by Service Management roles (e.g. In many cases the Change Owner is identical with the RFC initiator. A Request for Change is to be submitted to Change Management for any non-standard Change (a set of standard/ routine Changes is usually defined by Change Management these are minor Changes which do not require submission to the Change Management process).Ī Change is backed by a Change Owner, holding a budget for its implementation. The Request for Change (RFC) is formal request for the implementation of a Change. Any number of ITIL processes can be assessed and the same tool can be assessed on different levels.Change RFC Request for Change RFC - Checklist For the purposes of the scheme, customers are third-party customers.
#ITIL AUDIT CHECKLIST SOFTWARE#
In addition to the criteria, there are three levels for tools endorsed under the ITIL Software scheme - Gold, Silver and Bronze.
#ITIL AUDIT CHECKLIST DOWNLOAD#
Please download the ITIL 2011 Mandatory Assessment Criteria (PDF, 274 KB). There are also additional mandatory assessment criteria which are available to vendors before they submit their tools for review. Assessment CriteriaĪll endorsed software tools need to demonstrate 100% compliance with the ITIL processes related to that tool. If you are interested in becoming a Licensed Software Assessor, please contact us for more information. They can then assess tools and forward recommendations to AXELOS regarding whether the tools meet the qualifying criteria. In order to become a Licensed Software Assessor, an organization must successfully pass a three-stage audit. Visit the Pink Elephant website for more information. To date, more than 200,000 people - many from Fortune 100 Companies - have benefited from the organization's expertise. Headquartered just outside Toronto, Canada, and operating in locations throughout the world, Pink Elephant specializes in IT service management education, consulting and conferences. For more information about applying for an assessment, download the Tool Vendor Process Outline (PDF, 45.4KB).ĪXELOS’ current Licensed Software Assessors are: Pink Elephant Inc To take part in this scheme, vendors apply to Licensed Software Assessors, who are independent bodies who meet AXELOS’ qualifying criteria. You can view the list of the endorsed software tools here. This allows them to use AXELOS trade marks and display the AXELOS Process Compliant logo when promoting their product. Software vendors who have developed ITIL-based tools can obtain official approval for these under our ITIL Software Endorsement scheme.
0 kommentar(er)
